Privacy Policy

1.1 Guest Complaint Data

When guests submit complaints through SaferCliq, we collect:

• Complaint text and description
• Room number or location
• Complaint category (e.g., AC, WiFi, cleanliness)
• Timestamp of complaint
• Guest name (optional, for verification)
• Guest contact information (optional)
• Resolution status and verification

1.2 Hotel Operational Data

Hotels using SaferCliq provide:

• Hotel name and location
• Hotel contact information
• Staff names and IDs
• Staff performance metrics
• Room inventory and status
• Billing and payment information

1.3 PBX Integration Data (if enabled)

If your hotel integrates SaferCliq with your PBX system, we collect: call duration and timestamps, extension numbers, call routing information, and staff extension assignments. Note: We do NOT record call audio or transcripts unless explicitly enabled and consented to.

1.4 Usage and Analytics Data

We automatically collect:

• Login times and frequency
• Features used and time spent
• IP addresses and device information
• Browser type and operating system
• Crash reports and error logs

2.1 Service Delivery

To provide, maintain, and improve SaferCliq services, including complaint tracking, resolution monitoring, and performance reporting.

2.2 Operational Intelligence

To identify patterns, trends, and insights about hotel operations, guest satisfaction, and staff performance specific to your hotel.

2.3 Proprietary Benchmarking Data

To create anonymized, aggregated insights about African hospitality industry trends—including complaint patterns, resolution times, seasonal variations, and best practices. These insights are SaferCliq's proprietary intellectual property used to:

• Improve our service and algorithms
• Provide benchmarking reports to subscribing hotels
• Develop new features and products
• Build competitive advantage in the hospitality sector

2.4 Billing and Account Management

To process payments, send invoices, and manage your subscription.

2.5 Customer Support

To respond to your inquiries, troubleshoot issues, and provide technical support.

2.6 Legal Compliance

To comply with applicable laws, regulations, and legal requests.

3.1 What We Do NOT Share

We will NEVER:

• Sell personal guest data to third parties
• Share hotel operational data with competitors
• Disclose staff personal information without consent
• Share your data with marketing companies
• Use your data for purposes other than those stated in this policy

3.2 What We DO Share

We may share anonymized, aggregated data:

• With other SaferCliq hotels for benchmarking (if they subscribe)
• With research institutions for hospitality industry research
• With service providers who help us operate SaferCliq (under confidentiality agreements)

3.3 Service Providers

We use third-party service providers for: cloud hosting and storage, payment processing, email delivery, and analytics and monitoring. These providers are contractually obligated to use your data only to provide services to us and to maintain the confidentiality and security of your data.

3.4 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws or legal processes, enforce our Terms of Service, or protect the rights, privacy, safety, or property of SaferCliq, users, or the public.

Security Measures

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest (AES-256)
• Access Controls: Only authorized personnel can access data, with role-based permissions
• Authentication: Multi-factor authentication available for all accounts
• Audit Logs: All data access is logged and monitored
• Regular Backups: Data is backed up daily to secure, geographically distributed locations
• Incident Response: We have procedures to detect, respond to, and report security incidents
• Compliance: We comply with Nigerian Data Protection Regulation and international best practices

Retention Schedule

We retain your information for different periods depending on the type of data:

Your Data Rights

You have the following rights regarding your data:

• Right to Access — Request a copy of all data we hold about you or your hotel.
• Right to Deletion — Request deletion within 30 days; anonymized data may be retained.
• Right to Correction — Request correction of inaccurate data.
• Right to Opt Out — Opt out of benchmarking analysis at any time.
• Right to Data Portability — Export all your data in a standard format.
• Right to Lodge a Complaint — File a complaint with NITDA or relevant data protection authorities.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@safercliq.com with your request.

SaferCliq operates primarily in Nigeria. If we transfer data internationally, we ensure appropriate safeguards are in place, including data protection agreements with recipients that meet or exceed Nigerian data protection standards.

SaferCliq is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of SaferCliq after any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us.

• Email: safercliq.hq@gmail.com
• Phone: +234 703 985 6467
• Address: Osun, Nigeria